Our training provides proven strategies to:
- Master effective decision-making in professional and personal life
- Enhance and fine-tune emotional states for performance and sustainability
- Shield against high pressure and avoid traumatic response to critical incidents
- Participate in a critical incident stress debrief in safety, without triggering a traumatic response
- Recognize and positively influence state change in others
- Learn from critical incidents without traumatising team members
- Clean up historical responses to traumatic events
- Know when and how to support self and others
- Develop exceptional situational and risk awareness
A PriceWaterhouseCoopers survey of global executives found that half of executives did not believe their culture is adaptive enough to respond positively to change.
Leading people, managing teams, coaching others, dealing with set backs, critics and change all require personal and group resilience – or the capacity to perform under pressure and adapt to uncertainty and new events, in a resourceful way.
Our Frontline Mind for Business enables people to uncover their innate resilience capabilities and learn effective strategies from the resilient elite.
The resilience patterns we teach to clients from Olympic sports, emergency response and armed forces, are all transferable and applicable to the pressures and complexity of Business.
Our core competency training includes:
- Effectively dealing with change in the workplace
- Using a practical framework for personal and workplace resilience
- Understanding stress through neuroscience
- Learning to be resilient under extreme pressure
- Discovering emotional choice and responses to pressure and risk
- Developing the use of multiple perspectives
- Decision-making under pressure and taking action with clarity
- Managing personal-wellbeing and establishing support networks
- Effective response to chaos and complexity
Our training solutions are for emergency response, Police, Armed Forces, Firefighters, Correctional Services, NGO’s, Businesses and any individual or team required to regularly perform under pressure.
12 months of e-Learning. Each month provides specific processes of human resilience by video, downloadable e-book, and task directed learning.
12-month online program, with additional advantage of 1-day face-to-face training to orient users and directly experience benefits in a live workshop.
12-month on-line program, trained in detail to small groups over 3 ten hour days. This is our preferred format for people facing critical incidents or as part of a new recruit program.
Recovery team is suited for frontline professionals who are likely to be involved in critical incidents, and especially for those who want to develop self-recovery capability. Includes: training in Critical Incident Debrief Process and skill set to support others. Trainees are by selection only.
For complex frontline or high-pressure situations in which leading people with clarity and precision is critical. Suited to any leadership or management context where demands are inordinately high.
It’s for key operators or executive level leaders who are unable to attend longer training programs. In one-to-one coaching resilience patterns are installed and provided direct to the individual so that they gain full benefits, without the time constraints of learning. This form of coaching is also available for individuals who are too psychologically injured to attend a group training.
Measurement & Analysis of Impact
Frontline Mind monitors individual and organisational resilience using ResilienceSCAN powered by SenseMaker®
ResilienceSCAN is a quickly deployable online service to gather experiences, observations, and lessons from employees. It maps complex patterns of behaviour, attitudes, and perceptions related to individual and collective resilience, and organisational risks. SenseMaker® is used by KPMG, Pfizer, Kline Group, and the Australian and US Armies in Afghanistan.
ResilienceSCAN is a collaboration between Prof. David Snowden (Director of the Cynefin Centre for Applied Complexity, Bangor University) and Prof. Ian Snape (Program Director of Frontline Mind and the University of Melbourne).
“Many of our team members come with backgrounds in special operations and have been repeatedly exposed to traumatic level incidents that effect their long term health and ability to operate. The Frontline Mind training that was delivered to our teams was engaging, precise in it’s delivery and above all, effective in the moment and long term since then. We will continue to provide Frontline Mind training to all of our operators working in high pressure environments.”
CEO Ark Risk Management
“In disaster relief you need a number of essential qualities, not least of all the ability to perform under maximum pressure. On many occasions we have applied the Frontline Mind methods with ourselves and people who are living through the worst disasters. In Haiti and the Philippines, I have seen people quickly relieved of PTSD symptoms when no other professionals could make an impact. The Frontline Mind team always inspire confidence in our emergency response members, regardless of how bad things get.”
CEO of clarion global response
“Mike (Program Director of Frontline Mind) joined the J/P Haitian Relief organisation on two occasions during my tenure as country director. Mike worked with people suffering from the traumatic events of Haiti’s 7.2 magnitude earthquake and the subsequent addictive or destructive behaviours. Mike consistently delivered change to people who had been previously written off as psychotic damaged or beyond help. Mike lives up to his claim to be an agent of change. He leaves a lasting legacy in Haiti. It was a pleasure to live and work with him.”
Former country director of JPHRO
“I was lucky enough to be referred to Ian Snape (Program Director of Frontline Mind) by the Justice Department, in response to my suffering post traumatic stress syndrome and burn out… the skills that were so easily imparted to me – in a pleasant, friendly and relaxed manner – have literally enabled me to return to my full pre-injury duties with ease. I am comfortable and happy at work once again and I thank Ian for his efforts and ability to help me so effectively.”
Maximum Security, Risdon Prison Complex
“After a series of violent attacks and riots my mind seemed to let me down, I left work after a particularly violent incident seemingly never to return. With coaching and challenging chats, emails and phone calls I have learned how to cope and develop strategies. I have had many meetings with the employee workers compensation people who say that it is unbelievable that I have returned and that I had been “written off” by my employer. My focus is now somewhat different than before.
I now look for opportunity instead of adversity and constantly ask myself three questions:What are the benefits? Is it sustainable? What does it mean for me?”
Maximum Security, Risdon Prison Complex
“As part of a broader leadership development program…I was fortunate to be involved in this engaging, experiential learning experience. Participant feedback following the workshop was particularly complimentary…
I have been involved in many Leadership experiences, and found their consultancy for contemporary-based leadership practices to be extremely beneficial.”
Commander Brett Smith,
Dept. Police & Emergency Management (DPEM), Tasmania
“The objective was to give the team tools to apply resilience in all areas of life: work, stress, home life, sport. The coursework put problems into perspective, especially with communication and relationships. These same tools have since then proven relevant and effective in addressing PTSD type symptoms in my crew. In many cases they found that the problem isn’t the problem, it’s our attitude about the problem.”
Captain Todd Wigal,
Firefighter, District 1, Arlington, WA
“The Brigade referred me to Mike Weeks to receive resilience training. It helped me deal with many past events, teaching me how to retrain my brain to deal with current and future problems such as bad or stressful calls, a difficult home life, or any problems that we are keeping to ourselves. I have suffered PTSD like symptoms, but found this learning course was profound in retraining my brain to deal with it. I definitely have a better life. I know that in my short career I have had enough problem calls that have affected me in a negative way. Like others I too turned to alcohol to help numb the pain and visions I had. I stopped dreaming at night not knowing how bad that was for me. Now my mental outlook and home life is much better. This is even something that I plan on taking to my cousin who is dealing with PTSD after his deployment (Army). I also feel deep down that this is something that we should look into for the remainder of our crews. This is a great addition to our employee assistance programme (EAP). Highly recommended.”
Firefighter, District 1, Arlington, WA
“Mike Weeks and his team are the Special Operators of the coaching world. I have written and spoken extensively about how ineffective most therapy is for men and women of service and I had all but given up on the idea that there could be effective help for the many mental/emotional issues we face. How wrong I was. Firstly, the techniques that these guys teach are so far removed from any of the usual touchy/feely methods on offer that it opens up the opportunity to be used by every hard-nosed, therapy avoiding armed forces personnel on the planet. Second, it works. Oh my, how quickly and magically you can go from feeling BAD to, INCREDIBLE. Once the technique is explained it makes total sense. Until that point it seems unlikely that results can be gained so fast. I cannot recommend this guy more wholeheartedly, what he is doing is needed by all men and women of service. “
Sergeant David M. Engelbert,
Marine Reconnaissance, Awarded NAVY AND MARINE CORPS COMMENDATION MEDAL (with combat distinguishing device)
“I had my hip shattered during active duty in Afghanistan. I have also been engaged in multiple other combat engagements. These activities take their obvious toll, physically and emotionally. When I worked with Mike Weeks and the Frontline Mind program I was addicted to Codeine pain killers and experiencing regular bouts of depression. In a short time frame the training enabled me to view many of my experiences in a new way that both relieved my depressed feelings and provided an experience of energy that was long forgotten. This kind of training is needed by all armed forces men and women and my life is considerably better for it.”
Former Medic, Special Boat Services (SBS) UKSF
Meet the Frontline Mind Team
Frontline Mind trainers and coaches form an international consortium of experts from Australia, the U.K. and the USA who collaborate and share knowledge, research and expertise. We work jointly on major global projects and help each other transfer and apply knowledge, wisdom and experience across domains.
Frontline Mind members include professional athletes and business leaders, coaches, trainers, nutritionists, wellness researchers, applied research academics, as well as e-learning, neuroscience, psychology and neuropsychology experts.
OUR PEOPLE ARE OUR DIFFERENTIATOR
Most large organisations have a few top performers – these top performers are often the partners who present and pitch their services, but these are then replaced with middle tier trainers with limited practical experience. It is almost impossible to recruit the truly top performers in any given field because they invariably want autonomy and the flexibility to push the boundaries in their own niche areas. The Frontline Mind consortium of specialists, work together and share skill sets and expertise across disciplines and domains. We offer flexible access to a co-ordinated network of global leaders and experts with real-world experience at the highest level.
Ian has 25 years of experience leading research teams in polar regions for government and private agencies. He is a professorial fellow at Macquarie and Melbourne Universities and neuro coach for the Australian Olympic taekwondo team. As a PhD graduate he has a distinguished scientific research profile and provides scientific advice to the Australian Government. Ian is a martial arts instructor who has organized and led more than a dozen Arctic and Antarctic expeditions. He trains the Frontline Mind program to Police Special Operations groups, correctional officers, and other frontline services in Australia.
Mike is an ex-professional free climber, ultra-marathon runner, published author on Neuro-Psycology, and a leading peak-performance coach. He has coached for over 15 years, across a diverse range of fields, working with climbers and athletes and later in emergency disaster response in Haiti (including one month running PTSD programs for Sean Penn’s JPHRO) and the Philippines after Typhoon Haiyan. Mike has trained and assisted members of the UK Special Forces and Philippines Special Operations Command for work on peak-performance and recovery from trauma. He has extensive experience in coaching and training elite performers from business, the arts, elite level sports and police, firefighters and armed forces.
Greg has more than 20 years of experience as an executive and scientist in the Australian Government. He is a Chief Petty Officer in the Royal Australian Navy Reserves and is Co-founder & Director of The Coaching Space. His experience includes leading and managing science, engineering and defense teams. He lectures at university in leadership and communication, and regularly speaks at international conferences. Greg specializes in systems analysis and work flow, helping teams achieve high performance in complex and risky environments.
Marketing & Events Director
Gabriela is an internationally experienced marketing and events professional having worked with a range of Fortune 500 organizations in the past seven years. During this time, she has directly managed a portfolio of clients that combined over a million dollars in corporate marketing investment. Gabriela is tasked with leading the marketing initiatives at Frontline Mind and building innovative partnerships to broaden the business’ footprint in the corporate market delivering customizable professional training solutions.
Skip is the CEO of Interviews & Interrogations Institute and former Police Lieutenant and investigations bureau commander. He has a BA Degree in Criminal Justice Management from the Union Institute and University and is a graduate of the California Peace Officer’s Standards and Training, Sherman Block Leadership Institute. Skip has been a police officer for 25 years. He is a Former SWAT Team member, assistant SWAT team leader and hostage negotiator as well as recipient of the Police Silver Star for bravery in the line of duty.
Mark is an internationally qualified professional certified coach with the International Coach Federation (ICF), with over 3,000 hours of coaching experience. He has personally mentored over 130 coaches in training, and those preparing to apply for an ICF credential. He is currently pursuing his Master Certified Coach credential.
Hugh is an elite level, peak performance trainer who operates in the fields of martial arts, self-defense and high performance sport. His corporate career includes security and safety management, specialising in maritime security over a 23 year career in that industry. His capabilities include specialist skills trainer in the area of security and emergency management; extensive knowledge of working within ports and the commercial security sector; coaching and training in business performance and continuity.
Sue is a Partner and Chief Operations Officer at Frazer Holmes Coaching, Australia’s third largest coaching company. She is a Professional Certified Coach with over 750 hours of documented coaching and is adept at coaching people from crisis to high performance. Sue has been delivering Internationally Accredited facilitated training workshops for Frazer Holmes Coaching for the past three years and has extensive experience training and mentoring coaches.
Bec has 20 years of experience training, coaching and mentoring individuals and groups, primarily in the education sector but also in remote-area travel, the Australian Army, creative arts and community engagement. She has teaching, project management and research roles at Murdoch University and the University of Tasmania. She has biology behavioural science degrees, a visual arts diploma, and extensive experience facilitating academic and other outcomes and directions for both youth and adults.
James is an internationally recognized coach, trainer and consultant in the areas of personal adaptedness, psychological resilience and individual behavioural change. He has been working professionally as a skills trainer and people developer since 2003 and coaching one-on-one since 2007. He has worked both privately and institutionally with a range of client groups from emotionally and behaviourally challenged youths with backgrounds of developmental trauma to corporate executives in optimising professional performance.
Robert is an expert in the science of human behaviour and performance enhancement with a passion for neurology, leadership and the psychology of potential. He’s deeply studied in language, non-verbal body language and facial expression recognition. He is focused upon the use of hard science the fields of human performance, and that his training practices are evidence based and research backed. Robert has extensive coaching experience in training the Australian Army (defense) and Police.
Mike is an independent consultant psychologist and workplace trainer, with 25 years’ experience of working with individuals and organisations to maximize quality of life, employment experience, and output. He has a sound understanding of best practice and research in areas of morale management, psychological injury, and risk management from both organisational and human perspectives. Mike has an honours degree in psychology and post-graduate qualifications in alternative dispute resolution.
Simon is a former member of UKSF and Intelligence community and has worked in extreme environments and situations for 20 years. He is now a psychologist, Master Behavioral Coach through the Behavioral Coaching Institute, an accredited Process Coaching Trainer, motivational speaker and works as a coach and trainer in Scotland. Simon is also a published author in the wellness and personal development fields and runs workshops based on his work.
Lauren won an Olympic gold medal in taekwondo when the sport made its debut at the Sydney 2000 Olympic Games. She has a bachelor of health science in naturopathy. Lauren was awarded the Order of Australia in 2001 and has a string of international titles and achievements to her name.
She conducts regular motivational presentations, active workshops and wellness programs all over Australia and abroad. Lauren is currently studying for her doctorate at RMIT on the effects of environmental contaminants on elite performance.
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