Healthcare

FrontlineMind works across healthcare services providing proactive support to staff through resilience, leading and recovery training. Our approach works across the whole system, breaking down silos between departments through shared learning experiences.

We enable Peer Support Networks to support employees and managers who are working under pressure, and who often need help to recover from incidents.

As an example, we ran complexity-informed workshops for senior executives throughout the Public Health Services COVID-19 response, helping them think and decide tactically and strategically. Their senior managers also completed our 12-month Leading by Design program, with all senior levels of leadership benefitting from common principles, frameworks and narratives.

Showcase

Tasmanian Health Service response to COVID-19 outbreak

FrontlineMind provided resilience and wellbeing support to Tasmania Health Service Staff. This was in response to the outbreak of COVID-19, Australia’s first outbreak, in the North West of Tasmania, leading to the subsequent lockdown of the North West Regional Hospital.

The program consisted of 2000 licences to our FrontlineMind ‘Resilience by Design’ online program, along with remote workshop training of a group to establish a Peer Support Network across the THS in the North West of Tasmania. This gave all staff the opportunity to engage with 12 modules of evidence-based learning practice, to develop their personal resilience, with strategies for how to manage the current environment and increased pressures from COVID-19.

How We Do It

We began training a peer support network, comprising doctors, nurses, pharmacists and paramedics, to enhance their capability to respond to challenging situations. This training approach iterated over time to include community and primary health nursing staff, as well as Clinical Nurse Educators, who have been equipped to deliver internal workshops using FrontlineMind training materials.

Resilience by Design forms the backbone of an ongoing relationship with the Department of Health, with multiple touchpoints for engagement with a product that acts as a resource library, available just when people need it.

What our clients says about the program

Dr Melanie Venn

Emergency Physician, NW Tas

“This program should engage even those cynical about mindfulness, given the focus on psychology/neurology and explaining our reactions and perceptions.”

Key statistics

Tasmanian Health Service (North West)

  • 2000 Healthcare workers enrolled in Resilience by Design
  • 42,000 E-Lessons delivered
  • 24 virtual workshops delivered
  • 7 face-to-face training days delivered

Contact us if you would like us to customise our program for your organisation.

What are you interested in finding more about?

Frontline Mind Pty Ltd

PO Box 368 South Hobart Tasmania 7004